Privacy Policy ⋆ Ak Cycles

Who we are

We are committed to providing Maryland with a great experience in the motorcycle powersport industry whether it be in product support for the DIY guys, the gear you use, or getting your motorcycle serviced with a reputable shop. We are continuing to grow in all aspects of the industry for you. While there are many motorcycle service shops in Montgomery County, finding one that takes care of your ride as if it were their own is an extremely challenging task. AK Cycles, however, stands out. We will love your motorcycle as if it were our baby and we’ll give it all the tender loving care it needs to run as smoothly and safely as can be. We love motorcycles, and that is what makes us the most trustworthy motorcycle service shop in Maryland. We don’t just talk about it, we actually do it. We have longstanding history to prove that very few can love motorcycles like we do. We began working out of a garage before expanding into our current shop. The name came from our first customer’s bike that was sprayed with bullets in a DC drive-by right before he was going on a trip. We managed to make all the repairs in a day and get him ready for his trip that week. We put our customers first and take pride in our work only installing and working with quality parts sourced from the best distributors in the business as well as being an OEM parts dealer for Honda, Kawasaki, Suzuki, Yamaha, KTM, BMW, and Triumph! It does not matter what street bike you ride we service everything! We look forward to seeing you soon!

Conveniently located just minutes away from the ICC, Rockville Pike, and the Shady Grove Metro!

Cookies

Like many sites, our Sites employ cookies and web beacons to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the site.
Web beacons assist in delivering cookies and help us determine whether a web page on the site has been viewed and, if so, how many times. For example, any electronic image on the Sites, such as a product image, can function as a web beacon.
Ak Cycles LLC. utilizes several Google Analytics products, including remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. Visitors may opt-out of these features through Ads Settings, Ad Settings for mobile apps, Google’s opt-out browser, or other available methods.

If you would like to opt-out of cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org for further information. These websites also tell you how to set your browser not to accept cookies and how to remove cookies from your browser. However, in a few cases, some of the features on our Sites may not function as a result.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. Visitor comments may be checked through an automated spam detection service.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Your contact information

Is used by our business only to process your orders properly. The information is kept private to all other users as well as other third parties. Your information is not sold, collected, or given to any outside party.

We Do NOT Share Data.

This means the data you enter for an account is not being used in any way other than enhancing your shopping experience with us. It is used for our business only to process any orders you may place now or in the future for a quick painless shopping experience. It is beneficial and recommended to have an account with us for order disputes and returns.

How long we retain your data if any

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information on your behalf to reset your account.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional Policies

Returns are accepted if the return claim is filed within THIRTY days of the purchase date. Many of our guidelines about product returns and refunds coincide with many other companies within the industry. Some may vary so please read them carefully before ordering if you are unsure about your purchase. If you need help decerning if an item will fit properly on you or your motorcycle please call us. We are here to help.

Return Policy

Returned products must be in NEW/UNUSED condition and include the original box and/or packaging with all tags included. This means if your item was shipped in a box, within a box, within another box; it needs to be packaged and shipped back in the same manner.
Once your return is received and inspected by Ak Cycles(usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or the original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
We do not wire transfer refunds for security reasons. We can only give store credit or issue a refund through a PayPal account if you purchased directly through your bank.
You are responsible for all shipping costs associated with getting your order back to AK Cycles.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar items with the intention of returning the majority of your order. We hold the right to not issue a refund if this is abused. If you are unsure about what to order whether its the size or product fitment for your bike please give us a call. We would be glad to help.

What is considered “Unused”

We use common sense here people. If you took a product out for a ride, tried to put it on your bike, or even just wore it out around town on your “hot” date, it is USED. We do not want to accept a used item because we want to be difficult. It is, in fact, the opposite. We want to provide the best shopping experience for all our customers. How would you feel if you ordered a new set of brake pads that arrived to you dirty and wrapped in tape or a windscreen covered in bugs? Would you second guess if the “new” product you just ordered is really new? These are the things we keep in mind when dealing with returns.

Any merchandise or parts which show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Any electronic which has been removed from packaging or manufacturer seal is broken is non-returnable.

Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

Any Tool or Chemical that has been opened or seal broken is non-returnable.

Open-box items for which the packaging has been destroyed are not returnable.

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

Helmets must be shipped back as they were received in their original helmet bag, box, with all original packaging materials and include all original paperwork and accessories.

Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged component.

Restock Fees

Restock fees are associated with any item you order. We do not issue a full refund even if the item is unused/never opened. Some exceptions may vary on an item. The amount charged for restock also varies upon the item you purchased.